Grosvenor felt that there was a huge opportunity for them to leverage program evaluation – but when you’re juggling multiple practice areas and personas, knowing where to start can be a challenge. So they turned to Bc for assistance.
Persona workshops with Grosvenor and research revealed that program evaluators and project managers are the buyers and influencers of Program Evaluation Services. However, it turned out that the two functions speak a different language, which often creates friction in the relationship.
Bridging the gap
While program evaluators want project managers to evaluate their programs with academic rigour, research showed that they didn’t use language that project managers understood. Even when project managers wanted to get evaluation help, the content was not accessible or actionable.
The majority of best practice in evaluation therefore remained in the clever heads of the evaluators. What an opportunity for Grosvenor to bridge that gap! Bc identified that the consultancy needed accurate, well-researched yet approachable content that would appeal to both program evaluators and program managers.
Bc developed a three-phased content strategy that was designed to:
- Amend and optimise existing content
- Nurture subscribers through the buying process, and
- Develop Grosvenor’s position as a thought leader.
Bc kicked this off by editing and repurposing Grosvenor’s existing blog posts into an eBook entitled “Program Evaluation: a Plain English Guide.” To make the theoretical concepts more relatable and accessible to program managers, Bc framed this around a hypothetical program scenario. We also optimised the existing blog posts for the now more clearly defined target audience and added calls-to-action to prompt readers to download the eBook.
Bc further helped Grosvenor nurture the leads through the buying process with a simple nurture stream that featured content appealing to buyers at consideration and validation stage.