Pick It Up: Mastering Inbound Calls

No matter the reason, every inbound call your business receives is an opportunity for growth. Pick It Up is a fun and effective workshop which will teach your team how to turn inbound calls into opportunities to improve customer satisfaction, nurture and grow relationships and even sell new products and services. 

Many businesses put a great deal of time and effort into their outbound call skills, yet very few take the time to perfect their inbound call-handling, with phone-answering staff often treating the call as a 'done deal', and lacking the skills to capitalise on these golden sales opportunities. 

For many of your clients, the person who answers their call might be the only contact they ever get with your business. Doesn't it make sense then, to train that person to deliver top-notch customer service? 

Dont lose these valuable opportunities! Pick It Up is a one-day, interactive in-house workshop which teaches your team the skills of inbound call handling, including active listening, needs-based selling, opportunity identification and all the skills needed to turn inbound calls into profitable relationship-building opportunities. 

 

Pick It Up will teach participants how to: 

• Master the principles of consultative selling
• Build a rapport with the caller
• Identify the caller's needs
• Unearth valuable sales information
• Find and recommend a solution which fits the caller's needs 
• Handle objections and obstacles and turn them into sales opportunities
• Gain the customer's commitment. 

Pricing Information:

Training package, including all materials : $AU 4, 900 + GST

This includes tailoring to your sales process, systems and industry, including all materials, briefing meeting and adaptation of training program.

(Note: Price based on up to 8 participants. Call us to discuss rates for larger groups. Costs based on holding workshop at client’s premises. Refreshments not included.)